Welcome to Nitan Chai! We are a Canadian-based company that specializes in providing chai machines and delicious South Asian-inspired chai flavors to restaurants, corporate break rooms, convenience stores, hotels, garages, grab-and-go restaurants, food trucks, and other establishments in Quebec and Ontario.
A: 10 Thornmount Drive Toronto, Ontario M1B 3J4
T: 1-844-NITAN40 | ( 1-844-648-2640 )
E: hello@nitan.ca
Shipping Policy
Shipping Policy
At Nitan Corp, we ship to both Canada and the US. Shipping costs are determined based on the weights/order count of the items. Shipments are through Canada Post if outside Greater Toronto Area (GTA) and local delivery through company’s own carrier . If a customer is based in Greater Toronto Area or Montreal area can opt for local delivery. Any area outside of GTA is shipped via Fed Ex, Canada Post. same day delivery, express delivery, ground delivery. If you have any questions, please contact us via WhatsApp +1 (514) 999-7212 or email hello@nitan.ca
Refund & Returns policy
- We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at hello@nitan.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return question at hello@nitan.ca.
- To return your product, you should mail your product to:10 Thornmount Drive Toronto, Ontario M1B 3J4.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damages & issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Certain types of items cannot be returned, like damaged or half used/opened. Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.